30-Day Money-Back Guarantee
We stand behind our products. If you’re not satisfied with your purchase, we offer a full refund within 30 days of purchase, no questions asked.
1 Refund Eligibility
You are eligible for a refund if you meet the following criteria:
Eligible for Refund
- Request made within 30 days of original purchase
- Product does not match the description or preview
- Technical issues that cannot be resolved by our support team
- Duplicate purchase made by mistake
- Unauthorized purchase (verified fraud)
NOT Eligible for Refund
- Request made after 30 days from purchase date
- Simply changed your mind after downloading
- Lack of expertise to use the product (we offer support instead)
- Product already used in a published project
- Bundle purchases (partial refunds not available)
2 How to Request a Refund
Follow these simple steps to request a refund:
Contact Support
Use our contact form with your order details.
Provide Order Information
Include your order number, email address used for purchase, and reason for the refund request.
Wait for Review
Our team will review your request within 1-2 business days and respond with a decision.
Receive Your Refund
Once approved, refunds are processed within 5-10 business days to your original payment method.
3 Refund Timeframes
The time it takes to receive your refund depends on your payment method:
Credit Card
5-10 business days
PayPal
3-5 business days
Bank Transfer
7-14 business days
4 Partial Refunds
In some cases, we may offer partial refunds. This applies when:
-
Only a portion of the product has technical issues
-
You’ve used significant support resources before requesting a refund
-
A promotional discount was applied to your purchase
5 Exchanges
Not happy with your purchase but see another template you prefer? We offer one-time exchanges:
Exchange Policy
- Request must be made within 14 days of purchase
- Original product must not be used in a live project
- If new product costs more, you pay the difference
- If new product costs less, store credit is issued
6 Dispute Resolution
We always prefer to resolve issues directly with our customers. Before initiating a chargeback with your bank or payment provider:
Please Contact Us First
We’re committed to resolving issues quickly and fairly. Chargebacks incur fees and may result in your account being permanently suspended from future purchases. Let us help you first!